Refund policy

At Necessary Light, we want you to be fully satisfied with your purchase.

Our Return Policy
All sales are final. We do not accept returns or exchanges for change of mind, incorrect color choice, or any reason other than a manufacturing defect or damage.

Damaged or Defective Items
If your lamp arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund at no extra cost.

Refunds
Once we review your claim and confirm the defect, we will notify you of the approval status. Approved refunds will be processed within 5-7 business days to your original payment method, or as store credit if paid via Cash on Delivery.

Non-Returnable Items
Products marked as final sale or custom orders are not eligible for return under any circumstances.

To report a damaged or defective item, please send us a DM on Instagram @necessarylight.jo with your order number and photos.